Greenwich Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which Greenwich Removals provides removal, relocation, packing, storage arrangement, and related services to private and business customers. By placing a booking or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the individual or organisation booking or receiving services from Greenwich Removals.
Services means removal, relocation, loading, unloading, packing, unpacking, furniture disassembly and reassembly, clearance, and related services provided by Greenwich Removals.
Goods means the items, belongings, furniture, equipment, and any other property that are the subject of the Services.
Contract means the legally binding agreement between the Customer and Greenwich Removals, made up of these Terms and Conditions and any written quotation or confirmation issued by Greenwich Removals.
2. Scope of Services
Greenwich Removals provides residential and commercial removal and relocation services, including packing and unpacking, loading and unloading, and optional clearance of unwanted items. The precise scope of the Services will be as described in the quotation or booking confirmation issued to you.
Any additional services requested on the day of the move or after commencement of the Services are subject to availability and may incur additional charges. Greenwich Removals reserves the right to refuse any work that is unsafe, unlawful, or beyond the agreed scope or reasonable capability of the crew or vehicles.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate information about the property, access conditions, parking availability, nature and quantity of Goods, and any special items or requirements. Quotations may be given verbally or in writing and are based on the information supplied.
3.2 Site visits
Where appropriate, Greenwich Removals may offer or require a pre-move survey or site visit to assess access, volume of Goods, and any special handling needs. Any quotation issued following a survey will reflect the information obtained at that time.
3.3 Acceptance of quotation
A booking is not confirmed until Greenwich Removals formally accepts it and issues a booking confirmation. By accepting the quotation and proceeding to book, you confirm that the details you have provided are complete and accurate.
3.4 Changes to booking details
You must notify Greenwich Removals as soon as reasonably practicable of any changes to the move date, addresses, access arrangements, quantity or type of Goods, or any other relevant details. Changes may result in a revised quotation and additional charges. If Greenwich Removals is unable to accommodate a requested change, the original booking will either continue as arranged or may be cancelled subject to the cancellation terms.
4. Customer Responsibilities
The Customer is responsible for the following.
Ensuring adequate and lawful parking is available for the removal vehicle at all relevant locations, including obtaining any necessary permits or authorisations.
Ensuring that access routes, stairways, lifts, and entrances are safe, clear, and suitable for the removal of Goods.
Properly preparing and packing Goods unless packing services have been specifically booked, including securing fragile, delicate, or high value items.
Separately declaring and identifying any high value, fragile, or unusually heavy items before the day of the move.
Ensuring that all Goods for removal are clearly identified and that no items are left behind in error.
Ensuring that any necessary consents from landlords, building managers, neighbours, or local authorities are obtained for the move.
5. Items Not Accepted for Removal
Unless expressly agreed in writing, Greenwich Removals does not accept for removal or transport any of the following.
Hazardous, flammable, explosive, or toxic substances, including gas cylinders, fuels, chemicals, paints, and solvents.
Live animals, plants that are subject to restrictions, or perishable goods requiring special storage or temperature control.
Cash, securities, jewellery, watches, precious metals, or similar high value items.
Illegal goods or items that you do not lawfully own or have permission to move.
If any prohibited items are included without prior agreement, Greenwich Removals may decline to move them, dispose of them safely at your cost, or cease work if safety or legal compliance is at risk.
6. Payments and Charges
6.1 Pricing
Prices are based on the information you provide, including property size, volume of Goods, distance travelled, access conditions, number of operatives required, and any additional services requested. Greenwich Removals reserves the right to adjust the price if the actual work differs significantly from the description provided at the time of quotation.
6.2 Deposits
Greenwich Removals may require a deposit to secure your booking. The amount and due date for the deposit will be confirmed at the time of booking. Deposits are applied against the final invoice and are subject to the cancellation policy set out below.
6.3 Balance payment
Unless otherwise agreed in writing, the balance of the charges is due on or before the day the Services are provided. The method of payment and any applicable terms will be confirmed during the booking process.
6.4 Late payment
Greenwich Removals reserves the right to charge interest on late payments and to withhold or suspend services if payments are not made when due. Any additional costs incurred by Greenwich Removals in recovering overdue amounts may be charged to the Customer.
7. Cancellations and Postponements
7.1 Customer cancellations
If you need to cancel or postpone your booking, you must notify Greenwich Removals as soon as possible. Cancellation charges may apply depending on the notice period given and the nature of the booking.
If you cancel more than a specified number of days before the booked date, any deposit paid may be refunded in whole or in part at the discretion of Greenwich Removals, subject to any reasonable administrative costs.
If you cancel within a shorter period before the move date, some or all of the deposit or agreed charges may be retained to cover lost bookings, staff and vehicle allocation, and administrative costs.
7.2 Company cancellations
In the unlikely event that Greenwich Removals needs to cancel or significantly change your booking for reasons beyond its reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or safety concerns, you will be offered an alternative date where possible. Greenwich Removals will not be liable for any indirect costs or losses resulting from such cancellation, but any deposits for services not provided will be refunded.
8. Access, Delays, and Waiting Time
You are responsible for ensuring that Greenwich Removals has safe and adequate access to the property and that parking arrangements are in place at all relevant addresses. Where access is restricted, unsafe, or delayed due to circumstances beyond the control of Greenwich Removals, additional charges may apply.
If the crew is required to wait for keys, third parties, or access to become available, waiting time may be charged at the applicable hourly rate. Greenwich Removals will act reasonably and keep you informed of any additional costs as they arise.
9. Liability for Loss or Damage
9.1 Duty of care
Greenwich Removals will exercise reasonable care and skill in handling and transporting your Goods. However, the extent of liability is limited as set out in this section.
9.2 Exclusions
Greenwich Removals will not be liable for loss, damage, or failure to deliver which arises from any of the following.
Inherent defects or pre-existing damage in the Goods, including wear and tear, weak or unstable furniture, or defective materials.
Poor or inadequate packing by you or a third party where packing services have not been provided by Greenwich Removals.
Loss of fragile or high value items that have not been declared and received special packing or handling arrangements.
Acts or omissions of the Customer or third parties, including misdirection of items, incorrect labelling, or failure to supervise specific items.
Weather conditions, traffic, or other events beyond the reasonable control of Greenwich Removals.
9.3 Limitation of liability
Where Greenwich Removals is found liable for loss of or damage to Goods, its liability will be limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the items, and subject to any specific limitations or caps communicated to you in writing.
Greenwich Removals will not be liable for indirect or consequential losses such as loss of profits, loss of use, emotional distress, or loss arising from delay, unless such losses are caused by its negligence and were reasonably foreseeable.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under applicable law.
10. Claims and Time Limits
You must inspect your Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to the crew on the day of the move where possible, and in any event notified to Greenwich Removals in writing within a reasonable period after the move.
Failure to notify Greenwich Removals of any claim within a reasonable time may affect the ability to investigate the cause of the issue and may limit the liability of Greenwich Removals, except where the law provides otherwise.
11. Waste, Rubbish, and Clearance Regulations
11.1 Legal compliance
Where Greenwich Removals provides clearance or disposal services, all waste handling and disposal is subject to applicable UK waste management laws and regulations. Certain items can only be disposed of at licensed facilities and may incur additional charges.
11.2 Prohibited waste
Greenwich Removals will not collect or transport hazardous or controlled waste unless specifically authorised and equipped to do so. This includes asbestos, clinical waste, chemicals, oils, and certain electrical items that are subject to specialist disposal requirements.
11.3 Customer responsibilities
The Customer must accurately describe any items for disposal or clearance and must not conceal hazardous or regulated materials within general waste or household items. If prohibited or hazardous materials are discovered, Greenwich Removals may refuse to remove them, arrange specialist disposal at additional cost, or terminate the affected part of the Services.
11.4 Environmental considerations
Where practicable, items may be reused or recycled in accordance with local guidance. However, no guarantee is given that any particular item will be recycled or reused, and disposal methods will be determined by legal requirements and practical considerations.
12. Insurance
Greenwich Removals maintains appropriate insurance cover in connection with the Services it provides. Details of relevant cover may be supplied upon request. The Customer is encouraged to maintain suitable home, contents, or business insurance and to check whether their policy provides additional protection during moves or relocations.
13. Force Majeure
Greenwich Removals will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, road closures, accidents, public disturbances, strikes, pandemics, or governmental restrictions. In such cases, Greenwich Removals will use reasonable efforts to reschedule or complete the Services at the earliest practical opportunity.
14. Data Protection and Privacy
Greenwich Removals will collect and process personal data only for the purposes of handling enquiries, providing quotations, managing bookings, delivering Services, and meeting legal or regulatory obligations. Personal information will be handled in accordance with applicable data protection laws. By making a booking, you consent to the use of your information for these purposes.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall remain in full force and effect.
No failure or delay by Greenwich Removals in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, represent the entire agreement between the Customer and Greenwich Removals in relation to the Services and replace any prior discussions, correspondence, or understandings.
