Greenwich Removals Privacy Policy
This Privacy Policy explains how Greenwich Removals collects, uses, stores, and protects personal data relating to customers and prospective customers in the Greenwich area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws.
By engaging with Greenwich Removals, including requesting a quote, making a booking, or using our removal services, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Greenwich Removals customers and prospective customers located in the Greenwich area, including individuals and businesses who contact us, request a quote, or use our services.
Greenwich Removals is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process personal data that is necessary for providing our removal and related services. The categories of personal data we may collect include:
Identification and contact details, such as your full name, postal address, property access details, and general location information within the Greenwich area.
Communication details, such as your preferred method of communication and the contents of your messages or enquiries.
Service-related information, such as the type and size of your property, inventory lists, details about items to be moved, special handling instructions, requested dates and times for services, and origin and destination addresses for moves.
Contract and billing information, such as invoice details, billing address, records of payments received, and records of services provided.
Technical and usage data, where applicable, such as basic information provided by your browser when you visit our online content, including the date and time of visits and basic interaction data.
We generally do not seek to collect special category data, such as health information, unless you choose to provide it to enable us to accommodate specific access or safety needs. Where we do receive such information, we will handle it with additional care and only for the relevant purpose.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process personal data to provide removal and related services, to prepare and issue quotes, to manage bookings, and to communicate with you about your contract and services.
Compliance with legal obligations. We process certain data to comply with our legal and regulatory obligations, such as tax and accounting requirements, record keeping, and responding to lawful requests from public authorities.
Legitimate interests. We process personal data based on our legitimate interests in managing and improving our business, such as maintaining records of services provided, handling enquiries, improving service quality, training staff, and ensuring the security of our operations. When relying on this basis, we balance our interests against your rights and freedoms and only process data that is necessary and proportionate.
Consent. In limited cases, we may rely on your consent, for example where required for certain forms of marketing. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, plan moves, and deliver removal and associated services.
To communicate with you about enquiries, bookings, schedules, changes, and follow-up matters.
To manage our business relationship with you, including issuing invoices, processing payments, and maintaining service records.
To maintain safety and security for our staff, customers, and property during removal operations.
To improve our services, operations, and customer experience through internal review and analysis.
To comply with legal, regulatory, and insurance obligations and to respond to disputes or claims.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, we keep customer records, including basic contact details, service details, and invoices, for a period required by relevant tax and accounting laws. After this period, we securely delete or anonymise personal data, unless further retention is required by law or necessary for the establishment, exercise, or defence of legal claims.
Where data is processed based solely on consent and no longer needed for any other purpose, we will delete it upon withdrawal of consent or after a reasonable period of inactivity.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
IT and systems providers who host or support our business systems and storage solutions.
Accountants or professional advisers who assist us with financial administration and compliance.
Operational partners who help us deliver services, such as subcontracted removal teams, where strictly necessary to carry out your move.
These processors are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures to protect your data.
We may also share personal data with other third parties where required by law, to protect our rights, to respond to lawful requests from public authorities, or in connection with a business transaction such as a restructuring or transfer of services, provided that appropriate safeguards are in place.
We do not sell your personal data.
International Transfers
Our primary operations are based in the United Kingdom, and we aim to keep personal data within the UK or the European Economic Area whenever possible. If we do transfer personal data to a country that does not provide an equivalent level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms, to protect your data.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage practices, staff training, and regular review of our procedures.
While we take reasonable steps to secure your personal data, no system can be guaranteed as completely secure. We encourage you to take care when sharing personal details with us and to let us know promptly if you suspect any misuse of your data.
Your Data Protection Rights
Under data protection laws, you have certain rights in relation to the personal data we hold about you. Subject to specific conditions and legal limitations, these rights may include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis for retaining it.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to our processing.
Right to object. You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.
Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format, and that we transfer it to another controller where technically feasible.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact Greenwich Removals using the usual communication channels you use for our services.
You also have the right to lodge a complaint with the competent data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns directly where possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
